Support & FAQ

Rouse is a premium alarm clock and sleep wellness app for iPhone, built on Apple's AlarmKit technology. Unlike regular alarm apps, Rouse fires through Silent Mode, Do Not Disturb, Focus modes, and even survives device restarts. It includes wake missions, AI-powered sleep insights, a bedside clock, 46+ alarm sounds, and much more.

Open Rouse and tap the + button on the alarm list. Set your desired wake time, choose a sound, optionally add a wake mission, and tap Save. That's it — your alarm is now scheduled and will fire even if your phone is in Silent Mode.

Required: Alarm permission — this is what allows Rouse to fire through Silent Mode and DND.

Optional:

• HealthKit — for sleep tracking and insights
• Camera — for QR code scanning missions
• Calendar — for morning briefing events
• Location — for weather in morning briefing

Yes. Rouse uses Apple's AlarmKit, which fires at the system level — just like the built-in Clock app. Your alarm will sound through Silent Mode, Do Not Disturb, and Focus modes.

Yes. AlarmKit alarms persist across device reboots and app updates. Once scheduled, your alarm is registered with the system and will fire reliably.

iOS requires explicit user authorization for apps to use AlarmKit. This permission allows Rouse to schedule system-level alarms that fire through Silent Mode and DND. Without this permission, alarms cannot be scheduled.

AlarmKit alarms are system-level reliable, but please check the following:

• Permission granted: Open Rouse → Settings → Alarm Health to verify alarm permission is authorized.
• Alarm enabled: Make sure the alarm toggle is on (not just saved but disabled).
• iOS version: AlarmKit requires iOS 26 or later.

If the issue persists, please contact support with details about your device and iOS version.

Wake Missions are challenges you complete to help you wake up and stay awake. They include math problems, phone shaking, QR code scanning, pattern tracing, and more. Missions are motivational — you can always stop the alarm without completing them.

Math and Shake missions are free for all users. Premium unlocks 8 additional mission types: QR Code, Pattern, Puzzle, Typing, Photo, Steps, Rotation, and Language.

Mission Chains let you stack multiple missions in sequence — for example, solve a math problem, then shake your phone, then scan a QR code. Free users can create chains with up to 2 missions. Premium unlocks unlimited chain length.

Yes. You can always dismiss the alarm without completing a mission. Missions are designed to help you wake up, not trap you. The Stop button is always available on the alarm screen.

The Bedside Clock turns your iPhone into a full-screen ambient clock. It can play sleep sounds (ambient music or white/pink/brown noise), auto-dims to reduce blue light, and tracks your sleep session via HealthKit if authorized. Place your phone on your nightstand and tap the screen to dim further.

Rouse analyzes your sleep patterns over time and generates personalized insights and tips. Reports are available for weekly, monthly, yearly, and all-time periods. Analysis runs on-device when possible, with optional cloud-powered deeper insights for premium users.

Rouse includes 12 premium sleep sounds (ambient, nature, calming tones) plus on-device white noise, pink noise, and brown noise generators that are free for all users. Sleep sounds play through the Bedside Clock and stop automatically when your alarm fires.

Premium unlocks all 10 mission types, unlimited mission chains, AI sleep insights, 46+ alarm sounds, 12 sleep sounds, Smart Alarm, custom color themes, and advanced analytics.

Rouse offers three premium plans:

• Monthly: $2.99/month
• Annual: $24.99/year (save 30% — best value)
• Lifetime: $59.99 one-time purchase

The free tier includes basic alarms, Math & Shake missions, and 10 alarm sounds.

Go to Settings in the app and tap "Restore Purchases". You can also tap "Restore Purchases" in the top-right corner of the paywall screen. Your purchase is linked to your Apple ID and will restore automatically on any device signed in with the same account.

Open the iOS Settings app → tap your name at the top → Subscriptions → Rouse → Cancel Subscription. You'll retain access until the end of your current billing period.

Core alarm functionality works entirely offline. Sleep and health data stays on your device. AI features use anonymized data for analysis. We never sell your personal data to third parties. For full details, see our Privacy Policy.

Only if you explicitly grant HealthKit permission. Sleep data is used locally on your device for insights, trends, and reports. Health data is never sent to our servers or shared with third parties.

Try force-quitting the app and reopening it. If the issue persists, delete and reinstall Rouse from the App Store. Your purchases will restore automatically, and your alarms will re-sync. If you continue to experience issues, contact support.

Alarm sounds use the system alarm volume, which is separate from media volume. Check your device volume using the physical buttons. Also ensure the Silent Mode switch (on the side of your iPhone) is not affecting preview playback — though AlarmKit alarms will still sound in Silent Mode when they fire.

Email us at [email protected]. Please include your device model, iOS version, and a description of the issue. We typically respond within 24 hours.